Warranty

At VALE, we're committed to creating products you'll enjoy for years to come. Every pair of sunglasses is carefully inspected before it leaves us, and we stand behind the quality of our craftsmanship.

Our Warranty

VALE sunglasses are covered by a 12-month warranty from the date of purchase against manufacturing defects in materials and workmanship.

This warranty covers faults such as:

• Manufacturing defects in the frame

• Manufacturing defects in the lenses

• Faulty hinges or hardware resulting from a manufacturing issue

If a manufacturing defect is confirmed, we'll repair or replace your sunglasses where possible. If a replacement is unavailable, we'll provide an appropriate remedy in accordance with Australian Consumer Law.

What Isn't Covered

Our warranty does not cover damage caused by:

• Normal wear and tear

• Accidental damage or misuse

• Scratched lenses from everyday use

• Loss or theft

• Exposure to excessive heat or harsh chemicals

• Damage caused by improper storage or cleaning

• General cosmetic wear over time

We recommend storing your sunglasses in the protective case provided and cleaning the lenses with the included microfibre cloth to help keep them in excellent condition.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Making a Warranty Claim

If you believe your sunglasses have a manufacturing fault, please contact us with:

• Your order number or proof of purchase

• A brief description of the issue

• Clear photographs of the sunglasses

Our team will assess your claim and respond as quickly as possible with the next steps.

Thank you for choosing VALE.