Returns & Exchanges

We want you to love your VALE sunglasses. If they're not quite the right fit, we're here to help.

Change of Mind

We offer exchanges within 30 days of delivery for change-of-mind purchases.

To be eligible for an exchange, your sunglasses must be:

• Unworn and in original condition

• Returned with the original box, pouch and cleaning cloth

• Free from scratches, marks or damage

• In resalable condition

Once we've received and inspected your return, we'll issue you with a store credit or exchange your sunglasses for another style or colour, subject to availability.

Please note that return shipping costs for change-of-mind exchanges are the responsibility of the customer.

Faulty or Incorrect Items

Every pair of VALE sunglasses is carefully inspected before leaving us. If your order arrives damaged, faulty, or you've received the wrong item, please contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photographs so we can assess the problem as quickly as possible.

If your sunglasses are found to be faulty, we'll provide a repair, replacement or refund in accordance with Australian Consumer Law.

How to Start an Exchange

To begin an exchange, please contact us via our Contact page or email us with:

• Your order number

• Your full name

• The style you'd like to exchange

• The reason for your exchange

We'll provide you with the return instructions and help you find your next favourite pair.

Thank you for choosing VALE.